JetStream Web Acceleration

Troubleshooting

When trying to connect to JetStream Service, I get the error message, "JetStream cannot connect to the JetStream Service..."

Here is a step-by-step list of things you should verify:

• Check that you have successfully connected to Cloudnet in your usual manner (e.g. Did your dial-up connection successfully connect to Cloudnet?) This step is independent of whether or not you launch JetStream.
• Verify that the Connection information located in the Settings dialog is the same as that provided to you by Cloudnet.
• If you are running firewall software, make sure that a firewall rule is present that allows access to the Remote Server Port (located in the Settings dialog)
• Try uninstalling JetStream (Control Panel-->Add/Remove Programs and select JetStream) and then re-install it.
• Contact Cloudnet to verify that the JetStream Service is up and running.

Errors

When attempting to connect to the JetStream Service, I receive the error, "Your username and/or password were not accepted by the JetStream Service..."

The login credentials you specified on the "Settings" - "Connection" tab were not valid. You must enter a valid username and password to use the JetStream Service.

When attempting to connect to the JetStream Service, I receive the error, "The JetStream Service could not be started due to an authentication timeout ..."

Please carry out the following steps:

• Ensure that the authentication information provided to you upon signup has been keyed in correctly.
• Try reconnecting to your Internet service.
• If the problem persists contact Cloudnet for assistance.

I receive the error, "JetStream cannot be started due to an internal error ..."

Here is a step-by-step list of things you should verify:

• Try restarting your machine and launching JetStream.
• If the problem persists contact contact Cloudnet.

I receive the error, "JetStream was unable to load the sdicore.dll library ..."

The likely cause of this is that you accidentally deleted a file or resource required by JetStream. Fully uninstall and then re-install JetStream.