Cloudnet Email Firewall

Help Topics

• Benefits of the new Cloudnet Email Firewall system!
• Logging on
• Preferences - Spam Settings
• Preferences - Whitelist/Blacklist
• Preferences - Quarantine Settings
• Managing the Quarantine Inbox
• Preferences - Password Changes
• FAQ
• Current Anti-Spam Statistics

Cloudnet has implemented a new anti-spam and anti-virus system to protect incoming email. The system consists of an Email Firewall that scans incoming email. The firewall examines each message as it arrives, preventing confirmed spam and virus carrying messages from reaching your inbox, based on settings that can be customized by each individual user. The firewall evaluates incoming messages and applies a series of tests to classify each message according to its likelihood of being spam or carrying a virus. There are four possible categories:

1. BLOCKED. Messages that are clearly spam or virus-bearing are discarded before you see them.
2. QUARANTINED. Messages that have objectionable content, attachments that might contain viruses, or which match known spam content are marked as [QUAR]. You have the option of having these suspicious messages held on the server for your review.
3. SPAM. Messages that have some of the characteristics of spam but which may be legitimate are marked as [SPAM] so that you can make a decision about how to handle them. Messages from organizations, businesses, and mailing lists often fall into this category.
4. ACCEPTED. Messages that are not clearly spam or virus-bearing are delivered directly to your inbox.

Taking advantage of the spam and virus blocking system doesn't require any action on your part. It is already in place and working for you, using the default settings. If you find the default settings to be too lenient (or too harsh) you can customize the settings for your individual email address on the Cloudnet Email Firewall web site. (Note: users who had set up customized filter settings in the previous Email Filters system have had all of their settings copied over to the new Cloudnet Email Firewall, including their allow and deny lists.)